A fresh look at your signup

Find the friction.
Before they leave.

Impatient walks your signup.
You get the five things to fix, in order.

Start with your signup01 → 05

Impatient walks it. Test values only. No card numbers. The account form stays unsubmitted unless you own the site and add a test email.

YOUR SIGNUP, ON FOOTFIELD NOTES / 001
Stumblet, an apricot clay character with a navy collar, exploring with a folded map and a yellow note on its head.

Knows the way.
Finds the detours.

— Stumblet
Meet the first-timers
01

Give it a starting point

Your signup URL. A finish line, if you have one.

02

Impatient goes first

Skips the copy. Quits on extra fields. The rest stay locked.

03

Know what to fix first

Ranked fixes, with the steps and quotes behind them.

One walks. The rest wait.

Impatient goes first.

You know your product.
They don’t. That’s the point.

This walk

Impatient

Skips copy, quits on extra fields.

Full persona set

Locked. This walk is Impatient only. The rest wait here, with no charge attached.

One new user. Impatient.

Where they stumbled

https://www.swiftqms.com/auth/register

Impatient didn't create an account. That stays off unless you own the site and give a test email.

Anyone with the link can read this walk. Screenshots stay in this tab.

The walk

  1. Step 1: SwiftQMS

    Step 1SwiftQMS

    Headline “SwiftQMS.” Fields: Your name, Organisation name, Work email, Password. Buttons: Create account, Sign in. No price. No trust marks.

    Did. Filled Your name, Organisation name, Work email, Password with test values. Didn't press Create account.

    “Organisation name is above the email field, so I closed the tab.”

Things to fix

Ranked for Impatient. Each one points at the step behind it.

  1. 1

    Ask for an email before organisation name, and leave organisation name until they're in the product.

    “Organisation name is above the email field, so I closed the tab.”

    ImpatientStep 1SwiftQMS

    Organisation name before the product

  2. 2

    Add a show-password control on the “Password” field.

    “The “Password” field is here, and nothing on the screen shows the password.”

    ImpatientStep 1SwiftQMS

    No show-password on “Password”

  3. 3

    Mark “Your name”, “Organisation name”, “Work email”, and “Password” as required before the first try.

    “Your name”, “Organisation name”, “Work email”, and “Password” are required, and the form never says so.

    ImpatientStep 1SwiftQMS

    “Your name”, “Organisation name”, “Work email”, and “Password” don't say they're required

One fix, mocked up

The top issue, from step 1. Organisation name before the product.

Before. Step 1. Organisation name is above the email field, so I closed the tab.
Signup screen before the fix: SwiftQMS
After. Ask for an email before organisation name, and leave organisation name until they're in the product.

One change

SwiftQMS

Ask for an email before organisation name, and leave organisation name until they're in the product.

Your name

Your name

Work email

Work email

Password

••••••••
Create account

Stopped on SwiftQMS: Organisation name before the product.